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Entire Network Closed to NY Affiliates

It appears that OneNetworkDirect, a small software network, is completely closed to NY Affiliates. I was shocked to read Kevin Webster’s post  on Abestweb – OneNetworkDirect. It seems that he was trying to sign up and NY is missing from their drop down menu.  Having met some of their representatives earlier in the year, I was so shocked I had to go see for myself.  It is true, NY affiliates cannot even apply and to make matters worse, it is not even worthy of a significant mention on their website. Their website should clearly indicate that OneNetworkDirect does not accept NY affiliates, instead there is just a sentence buried on a page about an achiever’s program. Many thanks to Kevin, 72kilowatts, for uncovering this.

Back in August 2008, while at Affiliate Summit East, I met a couple of their representatives at a booth. We exchanged business cards and I even received several copies of software as they were interested in getting featured on at least one of my websites. Since I was a speaker on the NY tax issue at Affiliate Summit I had a badge that indicated my website, NYAffiliateVoice, my business cards indicated NYAffiliateVoice and one of the first questions I asked was about the status of NY Affiliates. We clearly spoke about the NY tax issue and I was assured there were no issues; I even jotted notes down.

I have emailed OneNetworkDirect requesting clarification on their policies regarding NY Affiliates. I also believe that NY Affiliates deserve at least an indication and  an explanation of their status on the OneNetworkDirect website. In my email I also indicate my surprise that a network would decide to refuse a specific group of affiliates rather than leaving that up to the individual merchants. I will let you know what I learn about their decision to exclude NY affiliates from their network.

Although I am still awaiting a response from them, I felt it was important to share the knowledge that an entire network is closed to NY affiliates so that others can make informed decisions. Merchants, not networks should decide who to allow into their program.

This post is in stark contrast to my most recent posts that spoke about some of the more positive aspects of our industry. The fact is, each day we can find both positive and negative; it is only by addressing all issues that we can truly move the industry forward.

{ 15 comments… add one }

  • Shawn Collins February 16, 2009, 3:29 pm

    I sure hope this is a glitch and not a move to block New Yorkers from the network.

  • Trisha Lyn Fawver February 16, 2009, 4:03 pm

    Wow, that’s unbelievable. Were any other states missing, because that might sway more to the belief that it’s a glitch… like Shawn, I sure hope that’s the case.

  • Melanie February 16, 2009, 5:24 pm

    Thanks, I hope it’s a glitch too, but I get the feeling it isn’t. Their drop down menu for the US includes the other 49 states plus the District of Columbia.

    I wonder if the merchants are aware of this? I know at least one of their merchants is also at CJ I am going to look into the terms there.

    I definitely let you know what I find out.

  • Deborah aka Loxly February 17, 2009, 3:04 pm

    No, it isn’t a glitch. I spoke to a representative of their affiliate program yesterday and was told Digital River made the decision. Also, a former affiliate affirmed that he received the email ousting them a few months ago.

  • Hi my name is Sean Keyes I am one of the Affiliate Account Managers at Uniblue.com. This is something that I’ve not come across – as someone involved in an Affiliate program, we welcome Affiliates from all locations.
    If you want to talk about joining our program – open to website owners in all locations – feel free to contact me on Sean.Keyes@Uniblue.com

  • Melanie February 18, 2009, 6:04 pm

    Unfortunately, OneNetworkDirect so far chooses to ignore my email asking for simple clarification on their policy. You would think they could at least respond. But for now, New York does not even exist for them.

    Thanks Deb, pretty much assumed that just wanted to give them a chance to address the issue. They are missing out on some great affiliates; affiliates who are now promoting competitors.

    Thanks Sean, if you are interested and NY Affiliate Friendly see http://nyaffiliatevoice.com/2008/11/ny-affiliate-friendly-merchant/

  • Tony C February 19, 2009, 7:56 am

    It is very sad they don’t even answer your email. Why? They can’t keep hiding or pretending they don’t have this anti NY affiliates policy. It would make good bussiness sense to face up to it. Onenetworkdirect needs a better pr person

  • Janis February 21, 2009, 7:39 pm

    Onenetworkdirect did not answer my emails either. I don’t think they have a affiliate manager. With only a few merchants you would think ONenetworkdirect would be more responsive to their affiliates. You aren’t missing anything with this network, onenetworkdirect is the worst network. I switched the links to amazon links and am making far more money now.

  • Melanie February 21, 2009, 8:21 pm

    Tony, I can’t be sure why they won’t answer my emails. They are the only network known to exclude NY Affiliates.

    Someone mentioned to me that they are more of a merchant but they claim to be a network and they act as a network. I believe they should conduct themselves accordingly and in a professional manner.

    At least one of the merchants in OneNetworkDirect is on another network and that merchant accepts NY Affiliates via that other network.

    Thanks Janis, good to know it is not just me they ignore. Glad Amazon is working out for you!

  • Melanie February 26, 2009, 4:58 pm

    I received an email from OneNetworkDirect yesterday evening verifying that their network is closed to NY Affiliates due to the sales tax. I suggested they add a mention on their website to help alleviate confusion.

    I also let them know about the pending legislation in California.

  • Melanie February 27, 2009, 2:38 pm

    Please note, I have deleted someone’s comment by their request. I respect their right and understand their need to request it. Thanks for understanding everyone. I will repost my reply as soon as I can.

  • Todd March 5, 2009, 8:14 pm

    I believe the reason that oneNetworkDirect does not allow NY based affiliates is so they do not create nexus for their corporation, Digital River (DR). DR is an e-commerce solution provider and acts as the merchant of record for their software clients. If they were to establish nexus via the affiliate channel, they would be required to collect sales tax on all sales from all clients.

  • Melanie March 6, 2009, 1:51 pm

    Thanks Todd, yes I heard from Sean via email regarding this. I had requested some kind of notation ton this be mentioned on their site to avoid confusion.

    I see that there is now a notice on their site, so thank you Sean.

  • Heidi Snyder February 1, 2010, 2:24 am

    They re-opened to NY affiliates sometime during early summer I believe it was – Just in case you were not made aware of this.

  • Melanie February 17, 2010, 10:14 am

    Thanks Heidi, I did know that. Back when they reopened to NY Affiliates I emailed them for an interview and received no response. Since I had previously had communicated with them on this issue you would think they would have wanted the press on the decision to reinstate.

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